Frequently Asked Questions


Client Login

We mean it when we say custom. Upon each purchase you will receive a private client login, to view the magic and behind the scenes making of your pieces!

Troubles logging in? Email hello@luciajosephine.com or phone +61 432 362 583.

Express Your Order

Skip the cue. If you need your piece for a specific date that is earlier than the normal production time frame, we are able to prioritise your order for an express fee of AUD$100.00.

Please understand that the express option only speeds up your garments production and not the postage time frame. All express options must be approved by Lucia Josephine, and will be added to your order manually.
Please email hello@luciajosephine.com, or reach us on +61 432 362 583

Hire 

You can hire Lucia Josephine for an upcoming event, please submit your request here. You can view our pieces in our Manila studio, with limited pieces available to hire in Brisbane. 

Care Instructions

We recommend dry cleaning all of our pieces, however upon delivery you will receive specific care instructions to forward onto your dry cleaner. A 'Care Instructions' button will also populate on your login upon dispatch. 

Shipping

All parcels are sent via a secure & tracked postage service (we entrust DHL or Australia Post). Once the parcel has been dispatched the tracking number will be emailed to you, and also uploaded into your purchase login.

  • Express Shipping within Australia (3-4 business days) - $25.00.
  • GrabExpress, or Pickup within Manila - Free.
  • Express Courier for Rest of World (7-10 business days) - $60.00.
Lucia Josephine is not liable for any loss, damage, expense or delay that the parcel may incur. 

Please note: International orders may be subject to customs duty, import fee's and taxes - We recommend you view your countries customs policy, as this fee is not payable by Lucia Josephine.

Payment Options

We accept:

  • All major Credit and Debit cards
  • AfterPay (for orders under AUD$1,000)
  • PayPal
  • Bank Deposit
  • Lay-by
If you would like to arrange a personalised interest free payment plan (we offer 4 - 10 week plans) then please email hello@luciajosephine.com

    Return Policy and T&C's

    REFUNDS & RETURNS:
    As we provide a bespoke and made to order service we have a no refund or return policy, unless the garment is faulty, or if it is significantly different to what was intended to be produced.  This is with respect to the colour, fabric, and the overall design of the garment.

    In the case of a fabric or colour being discontinued the customer is entitled to choose an alternative, or receive a refund. Please note, failure to supply the correct information regarding your order is not at the fault of Lucia Josephine.

    Like most places, we will not offer a refund if you have changed your mind, the garment has been worn (more than merely trying it on for fitting purposes), or if it has been damaged in anyway. Our refund & returns policy must not be in breach of our terms & conditions. Thanks for understanding! 

    TERMS & CONDITIONS:
    Please note, when placing an order with Lucia Josephine, whether via email, online, in person, through social media or over the phone, it constitutes an agreement to our terms & conditions.

    Our Ethical Stance

    Lucia Josephine are advocates for ethical and sustainable fashion. To learn more please click here